Privacy Policy

Above Grade Landscape & Design

Above Grade Landscape & Design ("Above Grade," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when visiting our website, contacting us, requesting information, discussing landscaping or hardscape services, requesting an estimate or otherwise communicating with our business.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when information may be shared with third parties and the choices available to you.

This policy applies to information collected through our website and through communications or interactions associated with our website and services.

Got A Question?.......Check Out Our FAQs Page

What Information May We Collect?

Depending on how you interact with Above Grade Landscape & Design, we may collect information such as:

• Name

• Address or project location

• Email address

• Telephone number

• Information about your landscaping or hardscape project

• Information submitted through estimate or contact forms

• Photos, measurements, drawings or other project information you voluntarily provide

• Communications you send to us

• Website usage information

• Internet Protocol (IP) address

• Browser, device and operating-system information

• Approximate geographic information derived from technical website data

Why Do We Collect It?

We may use information to:

• Respond to inquiries

• Schedule consultations or appointments

• Prepare estimates or proposals

• Understand your landscaping, hardscape or construction needs

• Communicate about requested services

• Provide and improve our website and services

• Maintain business records

• Protect our website and business from fraud, abuse or security threats

• Comply with applicable legal obligations

• Conduct website analytics and improve marketing when permitted

Do We Use Cookies?

Our website may use cookies, pixels, tags or similar technologies to maintain functionality, understand website usage and, where applicable, measure marketing performance.

Do We Sell Your Personal Information?

No, Above Grade Landscape & Design does not sell personal information in exchange for monetary compensation.

We may use third-party technology providers that process information on our behalf for services such as website hosting, analytics, communications, advertising, scheduling or website functionality.

Can I Request Access to My Information?

Depending on applicable law, you may have rights to request access to, correction of or deletion of certain personal information.

You may contact us using the information provided in the "Contact Us" section of this Privacy Policy to make a privacy-related request.

Information We Collect

Information You Voluntarily Provide

When you interact with Above Grade Landscape & Design, you may voluntarily provide personal information.

This may occur when you:

• Submit a website contact form

• Request an estimate

• Request a consultation

• Ask about hardscape services

• Inquire about patios, walkways, retaining walls or driveways

• Contact us by telephone

• Send us an email

• Submit project information

• Provide photographs of your property

• Communicate with our business through another available contact method.

The information you provide may include your name, telephone number, email address, property location and information about the work you are considering.

We use this information primarily to understand your needs and respond appropriately.

Project Information

Because Above Grade Landscape & Design provides landscape and hardscape services, customers may voluntarily provide information concerning a property or proposed project.

This may include:

• Property address

• Project dimensions

• Existing landscape conditions

• Drainage concerns

• Grade or elevation information

• Desired materials

• Patio requirements

• Walkway requirements

• Retaining wall requirements

• Driveway requirements

• Landscaping preferences

• Project photographs

• Budget information voluntarily provided by the customer



This information may be used to evaluate the project, prepare estimates, communicate recommendations and perform requested services.

Information Collected Automatically

When you visit our website, certain technical information may automatically be collected by our website, hosting provider, analytics services or other technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General interaction information

• Approximate geographic information

• Website performance information



This information is generally used to operate, secure, maintain and improve the website.

How We Use Personal Information

Above Grade Landscape & Design may use personal information for legitimate business purposes, including the following.

Responding to Requests

If you contact us about hardscaping, landscape construction, patios, retaining walls, walkways, driveways or other services, we may use the information you provide to respond to your inquiry.

Estimates and Consultations

Information submitted through an estimate or consultation request may be used to determine the scope of your proposed project, communicate with you and prepare an estimate or proposal.

Customer Communications

We may use your contact information to communicate regarding an inquiry, appointment, estimate, proposal, project or other business interaction you initiate.

Website Improvement

We may use website information and aggregated or de-identified information to understand how visitors use our website and to improve its content, functionality, usability and performance.

Marketing

Where permitted by applicable law, we may use information to measure marketing effectiveness and communicate information about our services.



You may request that we stop sending promotional communications from us where applicable.

Security and Fraud Prevention

Information may be used to detect, investigate or prevent fraudulent activity, unauthorized access, malicious activity, abuse or other threats to our website, systems or business.

Legal and Regulatory Compliance

We may collect, use, retain or disclose information when reasonably necessary to comply with applicable law, regulation, legal process, court order or governmental request, or to protect our legal rights.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on a device that can help websites remember preferences, maintain functionality and understand website usage.

Depending on the technology implemented on the website, cookies may be used for:

• Essential website functionality

• Security

• Website analytics

• Performance measurement

• Visitor preferences

• Marketing measurement

• Advertising or remarketing

Not every category of cookie will necessarily be active at all times.

Third-party services integrated into the website may also place cookies or similar technologies on a visitor's device.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Analytics, Advertising and Third-Party Technologies

Above Grade Landscape & Design may use third-party technology providers to help operate, analyze, secure, advertise or improve the website.

Depending on the tools actually installed on the website, these providers may include services for:

• Website analytics

• Search-engine measurement

• Advertising

• Social media integration

• Form processing

• Website hosting

• Customer relationship management

• Email communications

• Appointment scheduling

• Spam prevention

• Security

• Maps or location-related functionality.

Third-party providers may process technical or personal information according to their own privacy policies and contractual obligations.

Above Grade Landscape & Design does not control the privacy practices of independent third parties.

Visitors should review the applicable privacy policies of third-party services when using features supplied by those services.



Sharing of Personal Information

We may disclose personal information in limited circumstances.

Service Providers

We may share information with companies or individuals that provide services on our behalf.

These providers may assist with:

• Website hosting

• Website maintenance

• Form processing

• Communications

• Scheduling

• Analytics

• Marketing

• Advertising

• Security

• Data storage

• Customer management

These providers are expected to use information only for purposes associated with the services they provide to our business, subject to applicable agreements and law.

Business Operations

Information may be shared internally or with professional advisors when reasonably necessary to operate the business.

Legal Requirements

We may disclose information when required or permitted by applicable law, including in response to valid legal process, governmental requests, subpoenas, court orders or other lawful requests.

Protection of Rights and Safety

We may disclose information when reasonably necessary to protect the rights, property, safety or security of Above Grade Landscape & Design, our customers, website visitors or others.

Business Transactions

If Above Grade Landscape & Design is involved in a merger, acquisition, sale of assets, reorganization or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Information We Do Not Intentionally Request

Our website is intended for ordinary residential and commercial landscaping and hardscape inquiries.

We do not intentionally request highly sensitive information through ordinary website inquiry forms unless specifically necessary for a lawful business purpose.

Visitors should not submit sensitive personal information through general website forms, including Social Security numbers, driver's license numbers, financial account credentials, passwords or other highly sensitive information.

If you believe you have accidentally submitted sensitive information, contact us so we can evaluate the situation.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations and protecting our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

For example, information relating to a project may need to be retained longer than information associated with a general website visit.

When information is no longer reasonably necessary, we may delete, destroy, anonymize or otherwise dispose of it in accordance with applicable law and our business practices.

Data Security

Above Grade Landscape & Design takes reasonable measures designed to protect personal information from unauthorized access, acquisition, alteration, disclosure or destruction.

Security measures may include administrative, technical and physical safeguards appropriate to the nature of the information and the circumstances in which it is maintained.

However, no website, electronic transmission, computer system or storage method can be guaranteed to be completely secure.

Therefore, while we work to protect information, we cannot guarantee absolute security.

Security Breaches

If a security incident occurs involving personal information, Above Grade Landscape & Design will evaluate the incident and take actions required by applicable law.

New Hampshire law requires businesses that own or license computerized data containing certain defined personal information to evaluate a security breach and provide notice to affected individuals when the statutory conditions requiring notification are met.

Your Privacy Rights

Privacy rights may vary depending on where you live, whether a particular law applies to you and whether Above Grade Landscape & Design meets the applicable legal thresholds.

New Hampshire's Consumer Data Privacy Act, RSA Chapter 507-H, provides certain consumer rights for businesses covered by the statute.

The law applies to entities meeting specified data-processing thresholds, including processing the personal data of at least 35,000 unique consumers during a one-year period, subject to statutory exceptions, or at least 10,000 consumers while deriving more than 25 percent of gross revenue from the sale of personal data.

Where applicable, New Hampshire consumers may have rights including:

• The right to confirm whether personal data is being processed

• The right to access personal data

• The right to correct inaccuracies

• The right to request deletion of personal data

• The right to obtain a copy of personal data in a portable format

These rights are subject to applicable exceptions and limitations established by law.

Submitting a Privacy Request

To submit a privacy request, contact Above Grade Landscape & Design using the contact information published on our website.

Please provide enough information for us to understand and verify your request.

We may take reasonable steps to verify the identity of a person making a privacy request before providing, correcting or deleting personal information.

We will not require you to provide unnecessary sensitive information solely to process a privacy request.

Where required by applicable law, we will respond within the applicable statutory timeframe.

Appeals

If applicable law provides you with a right to appeal our response to a privacy request, you may submit an appeal using the same contact method described above.

Children's Privacy

Our website and services are intended for adults and are not directed toward children under 13.

We do not knowingly request personal information from children under 13 through ordinary website forms.

If a parent or guardian believes that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

Where applicable, we comply with requirements concerning children's privacy under federal and state law.

Telephone, Text and Email Communications

If you voluntarily provide a telephone number or email address, we may use that information to respond to inquiries, communicate about estimates, consultations, projects or services, and conduct ordinary business communications.

If you provide consent to receive text messages or promotional communications, applicable messaging terms may apply.

You may request that promotional communications stop.

Stopping promotional communications does not necessarily prevent us from sending necessary transactional or service-related communications.

Links to Other Websites

Our website may contain links to third-party websites, social media platforms, manufacturers, suppliers, service providers or other external resources.

We are not responsible for the privacy practices, security, content or policies of websites that we do not operate.

We encourage visitors to review the privacy policy of any third-party website before providing personal information.

Geographic Scope

Above Grade Landscape & Design is focused on providing landscaping and hardscape services in Manchester, New Hampshire and surrounding communities.

Our website may be accessible from outside New Hampshire or the United States.

If you access our website from another jurisdiction, your information may be processed in the United States or another location where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, legal requirements or services.

When we make material changes, we may update the Effective Date at the top of this policy and may provide additional notice when appropriate.

Your continued use of the website following an updated Privacy Policy indicates that you have reviewed the updated policy to the extent permitted by applicable law.

Contact Above Grade Landscape & Design

If you have questions about this Privacy Policy, want to make a privacy request or have concerns about how your information is handled, please contact Above Grade Landscape & Design through the contact information provided on our website.

Above Grade Landscape & Design

Manchester, New Hampshire

For Privacy Inquiries:

Please use the business telephone number, email address or contact form published on the website.

Important Website Notice

This Privacy Policy is intended to explain the general privacy practices associated with the Above Grade Landscape & Design website and related business communications.

The actual information collected depends on the technologies, forms, applications, analytics services, advertising platforms, hosting providers, communication systems and other third-party services actively implemented on the website.

This Privacy Policy should therefore be reviewed and updated whenever the website's technology, data practices, advertising practices or business operations materially change.

This document is provided as a professional website policy template and should be rev

iewed by qualified legal counsel before publication to confirm that it accurately reflects Above Grade Landscape & Design's actual practices and all laws applicable to the business.